Dying Tech
cineplex charged me three extra dollars for buying tickets online because they despise their customers, technology, and joy
when dinosaur industries like theaters or newspapers or cable or taxis struggle you feel sad for them unless you’re forced to interact with them in any way, at which point you start actively cheering for their demise
sometimes I think “wow, if someone could print fast enough and ship fast enough they could simulate a kind of very low latency internet and everybody could just interact with that every day” and then it strikes me why newspapers have struggled